We accept cash and all major credit cards. Credit card payments must be made in person by the cardholder, who must provide a valid state or federal photo ID. Borrowed credit cards are not accepted.

For towed vehicles or accident-related releases, checks are only accepted if they are issued by an insurance company or an authorized insurance representative. Checks are not accepted for any impounded vehicles.

Credit Card Disclaimer: When a credit card is used for payment on an impounded vehicle or item, we will document a photo of the credit card, the ID presented, and the person making the payment. 3% Convenience fee for credit card transactions.

Yes, abandoned vehicle property retrieval is available between 9:00 a.m. and 2:00 p.m. On weekends, appointments are required and must be scheduled within this timeframe. Most other services can likely be conducted during our posted business hours.

Additionally, if the vehicle is not in abandoned status, a $100.00 plus tax gate fee may be charged to enter our facility, and/or an insurance claim number may be required.

Only the current registered owner may access an abandoned vehicle. If the vehicle is under police impound, the person named on the police release must be present and provide a valid state-issued or government-issued photo ID. If no police release is required, only the current registered owner may access the vehicle.

The registered owner or the driver at the time of the accident may access the vehicle.

The driver must provide:

• Driver exchange form
• Valid state or federal photo ID (physical ID required; photos of IDs are not accepted)

A claim number from your insurance company may be provided instead of paying the $107 gate fee. We do not bill insurance companies, but you may submit your receipt to your insurance provider for possible reimbursement.

Yes. We will verify the validity of the notarized letter. Please contact us for the required information that must be included.

No. Due to liability reasons, vehicle repairs cannot be performed on our property.

Yes, but they must provide a stamped notarized letter authorizing them to do so.

No, payment plans are not available.

It depends on the authority that placed the hold on the vehicle.

A paper release is required from:

• West Des Moines Police
• Urbandale Police
• Clive Police

For paper releases, the person named on the police release must be present and provide a valid state-issued or government-issued photo ID. The release must be delivered to our office in person.

For Waukee Police and Iowa State Patrol holds, the registered owner must be present in person to obtain the vehicle release.

No, we do not accept AAA.

Yes. However, the vehicle must be paid in full before it can be removed from our property.

Yes. The vehicle must be removed before our office closes on the same day the payment is completed.

Lien holders must provide:

A copy of the title

A hold harmless agreement releasing Rick’s Towing Company from liability

A repossession order

Yes, if the vehicle is not in abandoned status, a $100.00 plus tax gate fee will be assessed to enter our facility. This fee may be waived if you provide an insurance claim number and the insurance company is accepting responsibility for the charges.

If the vehicle is in abandoned status, you may provide a list of items that are legally allowable for retrieval, along with their location within the vehicle. We will then make a good-faith effort to retrieve those items at no charge.

Additionally, if the vehicle is in abandoned status and you would prefer to enter our facility and retrieve the items yourself, the $100.00 plus tax gate fee option is available.